The new patient called at 4:55 on Friday. Nobody called back.
New-patient intake, treatment-plan follow-up, and recall for South Florida dental practices — general, ortho, perio, oral surgery, implants. Bilingual, because your front desk already is.
Two quiet leaks
Dental has two quiet leaks and most practices only see the first.
The obvious one: new-patient calls that hit voicemail. Roughly the last hour of every Friday, all of lunch, and every evening.
The expensive one: unscheduled treatment. Patients who accepted a $6,000 plan, walked out, and were never followed up with. That number sits in your practice management software right now and almost nobody works it systematically.
Working both leaks, not just the obvious one
Every missed call gets an immediate text back with real booking availability.
New-patient forms, insurance details, and medical history collected before the appointment, in English or Spanish.
Treatment-plan follow-up for accepted-but-unscheduled cases — the single highest ROI automation in dentistry.
Recall and hygiene reminders that escalate through text, email, and voice.
Post-op check-ins after extractions, implants, and surgical procedures.
Referral tracking, so you know which specialist and which patient sent what.
Pipeline stages we ship for this vertical
Treatment acceptance drops in translation
Dental intake is dense with terms most people do not know in their second language — pre-authorization, deductible, crown versus onlay, bone graft. In a county where 88.0% of residents age 5 and older speak a language other than English at home — the large majority Spanish — treatment acceptance drops when the explanation only exists in English.
Every form, reminder, treatment-plan follow-up, and post-op instruction ships in both languages.
No ambiguity here
Dental practices that transmit electronic claims are covered entities under HIPAA. Full stop — this vertical does not have the ambiguity med spas do.
We build on HIPAA-enabled infrastructure, sign a BAA, and configure access so front-desk staff handle scheduling without unnecessary exposure to clinical detail. Your policies, training, and workforce agreements stay yours.
We are not attorneys and this is not legal advice. Your policies, training, and workforce agreements remain yours.
Read the full BAA chain →Systems we confirm on the call
We confirm every system on the discovery call before you sign anything — dental PMS integration depth varies a lot, so this is a starting point, not a certified list.
Built in Coral Gables. Working across South Florida.
We are at 338 Minorca Avenue, and most of the practices we work with are within a fifteen-minute drive. Each neighborhood breaks intake differently, so each location page says something specific and true about it.
Coral Gables
Our home neighborhood — referral-driven, private-pay, Mediterranean lobbies shared by four practices.
Brickell
A vertical neighborhood awake from 8 PM to midnight, exactly when most practices have gone quiet.
Pinecrest
Suburban and family-anchored, where the person filling out the form is a parent with two other tabs open.
Practices outside these three neighborhoods: the build is the same and we work across South Florida. See all four practice types.
Questions we get on this call
No. It sits in front of it and hands over booked patients.
Yes, and it is usually where the money is.
Yes, automatically, within seconds.
Supported, with routing and reporting by location.
That $6,000 plan is still sitting unscheduled.
Let’s talk through a build that works both leaks — missed calls and unscheduled treatment.
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